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Decision Making Skills for System Operators

SPECIAL GUEST PRESENTER: Doug Harrington

This course is intended to provide system operators with the key concepts and skills for making decisions while operating on the electric power system. The course is delivered over a 2-day period and includes topics related to developing intuitive skills, a review of the decision making model, the situational bubble, team decision making skills, and advanced team decision making concepts. The class activities have been develop to allow all lecture material to be delivered on the morning of both days. Each afternoon, class participants will then be placed in small groups to address operational system events that require them to utilize the skills identified during the lecture. Each event will be debriefed to identify how each team addressed the operational condition. This course delivery includes extensive interaction with both tabletop exercises and simulator scenarios.

NERC Continuing Education Hours:
TOTAL:  16.0 CEHs
Standards:   0.0 CEHs
Ops Topics:   16.0 CEHs
Sim:   8.0 CEHS

NERC Emergency Training Requirement:
16.0 hours of Emergency Operations

Course Overview ||  Registration Form

April 14-15, 2009

Course Location:
Southwestern Power Authority
2858 South Golden Avenue
Springfield, MO 65808


Recommended Hotel Accommodations:
Baymont Inn & Suites Springfield
3776 South Glenstone Avenue
Springfield, MO 65804

For reservations, call (417) 889-8188. A special discounted room rate of $59.90 plus tax per night is available. The group ID must be provided in order to receive the group rate. (Group ID: SWPA)

More Information About the Hotel

Register by March 31, 2009

October 12-13, 2009

Course Location:
Clackamas Community College
29353 SW Town Center Loop East
Wilsonville (Portland), OR 97070


Recommended Hotel Accommodations:

Holiday Inn Portland I-5S (Wilsonville)
25425 SW 95th Avenue
Wilsonville, OR 97070

For reservations, call (503) 682-2211

More Information About the Hotel

Register by September 28, 2009

November 10-11, 2009

Course Location:
OES-NA Training Center
5740 S. Semoran Blvd.
Airport Business Center
Orlando, FL 32822
(407) 381-2223

Recommended Hotel Accommodations:

Hilton Garden Inn Orlando Airport
7300 Augusta National Drive
Orlando, FL 32822

For reservations, click here or call (407) 240-3725. When making reservations by phone, provide OES-NA as your group name in order to receive the corporate rate of $119.00 per night plus tax.

More Information About the Hotel

Hampton Inn Orlando-International Airport
5767 T.G. Lee Blvd.
Orlando, FL 32822

For reservations, click here or call (407) 888-2995. When making reservations by phone, provide OES-NA as your group name in order to receive the corporate rate of $97.00 per night plus tax.

The Crowne Plaza Hotel - Orlando Airport
5555 Hazeltine National Drive
Orlando, FL 32812

For reservations, call (407) 856-0100 or 1-800-2 CROWNE.
Be sure to ask for the corporate rate.

More Information About the Hotel

Courtyard Orlando Airport
7155 N. Frontage Road
Orlando, FL 32812

For reservations, call (407) 240-7200 or 1-800-321-2211.
Be sure to ask for the corporate rate.

More Information About the Hotel

Register by October 27, 2009